Stronger Roots Housing Privacy Policy
Effective Date: July 18 2025
Stronger Roots Housing ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in connection with our housing assistance programs and services.
1. Information We Collect We collect various types of personal information to provide our services and communicate effectively. This may include:
- Contact Information: Name, address, email address, phone number.
- Demographic Information: Age, gender, household size (as relevant to housing programs).
- Housing Needs Information: Details related to your housing situation, preferences, and eligibility for programs.
- Application Data: Information provided on application forms, including financial details, employment history, and other relevant background information required for housing assistance.
- Communication Data: Records of communications with us, including emails, phone calls, and SMS messages.
2. How We Collect and Store Information We collect information through:
- Online forms on our website (e.g., contact forms, application forms).
- Direct communication (phone calls, emails, in-person meetings).
- Third-party referrals (with your consent, if applicable).
Your information is stored securely on HIPAA compliant software. We implement reasonable administrative, technical, and physical safeguards to protect your data.
3. How We Use Information We use the collected information for the following purposes:
- To provide housing assistance and related support services.
- To process applications and determine eligibility for programs.
- To communicate with you regarding your application status, appointments, updates, and resources.
- For internal administrative and operational purposes.
- To improve our services and outreach efforts.
- For SMS communication purposes, including sending appointment reminders, follow-up messages, and important updates related to your housing assistance or applications, only when you have provided explicit consent.
4. Information Sharing We are committed to maintaining the confidentiality of your personal information.
- SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
- We may share information with trusted third-party partners or service providers only as necessary to deliver our housing services (e.g., referring to specific housing providers, case managers, or support services, always with your consent where required).
- We may disclose information if required by law, subpoena, or other legal process, or if we believe it's necessary to protect our rights, your safety, or the safety of others.
5. Protection of Personal Information We employ various security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, secure server environments, restricted access controls, regular security audits.
6. Your Rights and Choices You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Withdraw your consent for certain uses of your information (e.g., opting out of SMS messages by replying "STOP").
- Request the deletion of your personal information, subject to legal and contractual obligations.
To exercise these rights, please contact us using the information below.
7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date."
8. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Stronger Roots Housing
707-735-0916